Privacy policy
Privacy Policy
Last updated: December 2025
Privacy Policy for Hearing is Life
This Privacy Policy describes how Hearing is Life (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from https://hearingislife.com/.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
For the purposes of this Privacy Policy, “Personal Information” means any information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.
Device Information
Examples of Personal Information collected:
Browser type and version, IP address, time zone, cookie data, pages or products viewed, search terms, and interaction with the Site.
Purpose of collection:
To load the Site accurately, maintain security, and analyze usage to improve performance and user experience.
Source of collection:
Automatically collected through cookies, log files, pixels, tags, or similar technologies when you access the Site.
Disclosure for business purposes:
Shared with Shopify and analytics or advertising partners such as Google and Meta (Facebook).
Order Information
Examples of Personal Information collected:
Name, billing address, shipping address, payment details, email address, and phone number.
Purpose of collection:
To process and fulfill orders, handle payments, arrange shipping, send confirmations or invoices, communicate with you, and prevent fraud.
Source of collection:
Collected directly from you.
Disclosure for business purposes:
Shared with Shopify, payment gateways, shipping partners, fulfillment providers, and sales channels necessary to complete your order.
Customer Support Information
Examples of Personal Information collected:
Name, email address, phone number, and message content.
Purpose of collection:
To respond to inquiries and provide customer support.
Source of collection:
Collected directly from you.
Disclosure for business purposes:
Shared with service providers used for customer support or communication.
Minors
The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children.
If you believe a minor has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share Personal Information with service providers to operate our business and fulfill services. This includes:
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Shopify, which powers our online store
Privacy policy: https://www.shopify.com/legal/privacy -
Google Analytics, to understand how visitors use our Site
Google Privacy Policy: https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout -
Advertising partners, including Meta (Facebook), to show relevant ads
You may opt out of targeted advertising using the following links:
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Digital Advertising Alliance: http://optout.aboutads.info
Use of Personal Information
We use your Personal Information to:
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Provide hearing aids and related services
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Process payments and fulfill orders
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Communicate with you about orders, support, and updates
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Improve our Site, products, and marketing efforts
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Prevent fraud and maintain platform security
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
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Your consent
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Performance of a contract (order fulfillment)
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Compliance with legal obligations
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Legitimate business interests that do not override your fundamental rights
Retention
We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You may request deletion of your data at any time.
Automated Decision-Making
We do not engage in fully automated decision-making that produces legal or significant effects.
Shopify may use limited automated tools for fraud prevention, including temporary IP or payment restrictions.
Your Rights
GDPR (EEA Residents)
You have the right to access, correct, transfer, or delete your Personal Information. To exercise these rights, please contact us using the details below.
Your data may be transferred outside Europe, including to Canada and the United States. Shopify ensures GDPR-compliant safeguards for such transfers.
CCPA (California Residents)
You have the right to know what Personal Information we collect, request corrections or deletion, and opt out of data sharing where applicable.
You may appoint an authorized agent to submit requests on your behalf.
Cookies
We use cookies to improve functionality, performance, advertising, and user experience. Cookies may be session-based or persistent, lasting from minutes up to two years.
You can manage cookies through your browser settings. Disabling cookies may affect Site functionality.
Do Not Track
We do not respond to “Do Not Track” browser signals, as there is no consistent industry standard for compliance.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page.
Contact Us
For questions, concerns, or data requests, contact us at:
Email: info@hearingislife.com
Website: https://hearingislife.com/
Address:
201 U.S. 27
Lake Placid, Florida 33852