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Refund policy

Return & Refund Policy

Hearing is Life

At Hearing is Life, we strive to ensure complete satisfaction with your purchase. If you are not fully satisfied, we offer a transparent and customer-friendly return and refund process as outlined below.

60-Day Return Policy

We offer a 60-day return window. You have 60 days from the date of purchase to request a return.

Return Eligibility

To qualify for a return, the item must meet all of the following conditions:

  • The product must be in its original, undamaged condition

  • The product must be returned in its original packaging

  • A valid receipt or proof of purchase must be provided

How to Initiate a Return

To initiate a return, please contact us via email at:

Email: info@hearingislife.com

If your return request is approved, we will provide you with a return shipping label along with clear instructions on how and where to send your package.

Please note:
Items sent back without prior return approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and resolve it promptly.

Warranty Exclusions & Non-Returnable Conditions

Our 60-day return policy applies only to products returned in original condition. The warranty and return eligibility may be void if damage results from:

  • Normal or excessive wear and tear

  • Improper use or mishandling

  • Physical shock or impact

  • Moisture, sweat, or water damage

  • Excessive earwax buildup

  • Tampering or unauthorized repairs

Exchanges

To receive a different product, the fastest option is to return the original item first.
Once the return is approved, you may place a new order separately for the replacement product.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be issued to your original payment method

  • Processing times may vary depending on your bank or card provider

Contact Information

For questions, return requests, or additional support, please contact us:

Website: https://hearingislife.com/
Email: info@hearingislife.com
Contact Page: https://hearingislife.com/pages/contact

Address:
201 U.S. 27
Lake Placid, Florida 33852

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